Shipping policy

🚚 Dispatch & Delivery

We aim to dispatch all orders placed before midday on the same working day.

📦 Delivery Options

Standard Delivery (UK)
Sent via Royal Mail Tracked 48, usually delivered within 2–3 working days.
Orders over £40 qualify for free standard delivery. Orders under £40 are charged £3.99.

Express Delivery (UK)
Sent via a 24-hour tracked service for £6.99.

  • Orders placed before 12pm, Monday–Thursday (excluding Bank Holidays) are delivered the next working day
  • Orders placed before 12pm on Friday are delivered the following Monday
  • Orders placed over the weekend are processed as Monday orders

Delivery times for Channel Islands and Isle of Man postcodes may take up to three additional working days.

🌍 Shipping Regions

We are the official ELEVEN Australia website for customers based in England & Wales, and we’re pleased to deliver across these regions.

Due to brand distribution rights, we are unable to ship outside of England & Wales. If your delivery address is in another region, you will not be able to complete checkout on this website.

For customers in the following locations, please use your official regional ELEVEN Australia website:

These websites are operated by authorised distributors and will provide the most accurate delivery options and support for your area.

🔁 Returns

All purchases from eleven-australia.co.uk are covered by our 30-day no-quibble returns policy.

  • Items must be unused and returned within 30 days of delivery
  • Please include your order number and contact details inside the parcel
  • Return postage costs are not covered

We recommend using a tracked delivery service, as we can’t accept responsibility for items lost or damaged in transit.

Returns Address
ELEVEN Australia UK
B4 Endeavour Business Park
Penner Road
Havant
PO9 1QN